Are you due a refund from EE? Here’s how to find out

Britain’s biggest mobile operator EE has been fined £2.7 million for overcharging more than 30,000 customers.

Between July 2014 and July 2015, the company added almost £250,000 to the bills of customers who called its 150 helpline while abroad in the European Union. They were incorrectly billed as though they had made a call to the United States and charged a rate of £1.20 a minute instead of 19p.

EE was fined more than 10 times the amount it overcharged as punishment for failing to refund affected customers until its regulator, Ofcom, stepped in. The company had previously maintained it was unable to trace individuals who had been mistakenly billed and suggested making a donation to charity instead.

However, an investigation by Ofcom found otherwise and blamed the error on the company’s ‘carelessness or negligence’.