Rory Sutherland Rory Sutherland

A nice, cuddly NHS would be bad for us

We can have an efficient health service or one no one complains about. We can’t have both

issue 20 January 2018

Recently the NHS postponed a large number of non-urgent operations to cope with what is known as the ‘annual winter crisis’. Naturally, this outcome was treated as a scandal in the press, and there were predictable calls for Jeremy Hunt to resign. But the fact that non-urgent operations are postponed is not by definition bad.

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